1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page, click the “Add To Cart” button, and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 7 to 20 working days within United States. For international orders, transit will take an additional 7 to 30 working days.
3. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 2-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
If your order has not arrived after 20 business days (United States) and 30 business days (international), please contact our team, we are happy to assist.
5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Paypal for payment.
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, widely used on the Internet to process payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check the refund amount here: Dachiestuff Store's Return & Refund Policy.
What is the return policy?
If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
See more about our return policy here: Dachiestuff Store's Return & Refund Policy.
We do not refund shipping costs. Return shipping is to be paid by the Buyer.